Support & Contact
We're here to help! Get in touch with our team for assistance with any questions or concerns.
Contact Information
THE LEGAL GAZETTE operates WishinPixels.app and is committed to providing excellent customer support. Choose the appropriate contact method based on your inquiry type:
General Inquiries
Email: legal@wishinpixels.app
Website: https://wishinpixels.app/contact
For general questions, platform information, terms of service, and other inquiries.
Billing & Payments
Email: billing@wishinpixels.app
Support Portal: https://wishinpixels.app/support
For payment issues, refund requests, subscription management, and billing inquiries.
Privacy & Data Protection
Email: privacy@wishinpixels.app
Data Protection Officer: dpo@wishinpixels.app
For privacy concerns, data access requests, GDPR inquiries, and data protection matters.
Grievance Officer (India)
Email: grievance@wishinpixels.app
Response Time: Acknowledgment within 48 hours; resolution within 30 days
For complaints and grievances under Indian IT Act, 2000 and related regulations.
Before You Contact Us
To help us assist you more efficiently, please:
- Check our FAQs page for quick answers to common questions
- Review our Privacy Policy, Terms of Service, and Refund Policy
- Have your account email address and relevant transaction details ready
- Provide clear details about your inquiry or issue
- Include screenshots or error messages if applicable
Common Support Topics
Account & Login Issues
Having trouble logging in, resetting your password, or accessing your account? Contact: legal@wishinpixels.app
Payment & Billing Problems
Issues with charges, duplicate payments, failed transactions, or subscription management? Contact: billing@wishinpixels.app
Refund Requests
Need to request a refund? Review our Refund Policy first, then contact: billing@wishinpixels.appwith your transaction details.
Technical Issues
Platform not working correctly, features not loading, or experiencing errors? Contact: legal@wishinpixels.appwith error details and screenshots.
Data Privacy Concerns
Questions about data collection, privacy rights, or GDPR compliance? Contact: privacy@wishinpixels.appor our DPO at dpo@wishinpixels.app
Content & Copyright Issues
Copyright infringement claims, content removal requests, or intellectual property concerns? Contact: legal@wishinpixels.app
Response Times
We strive to respond to all inquiries promptly:
- ✓ Initial Acknowledgment: Within 48-72 business hours
- ✓ General Inquiries: Resolution within 7-14 business days
- ✓ Billing Issues: Priority handling within 7 business days
- ✓ Refund Requests: Decision communicated within 7-14 business days
- ✓ Grievances (India): Acknowledgment within 48 hours; resolution within 30 days
- ✓ Privacy Requests: Processed within 30 days as per GDPR/applicable law
Response times may vary based on inquiry complexity and volume. We appreciate your patience.
Important Payment Disclosure
Please Note: All payments for WishinPixels services are processed through THE LEGAL GAZETTE's verified Razorpay merchant account. This is because WishinPixels.app is operated by THE LEGAL GAZETTE, not a separate legal entity.
Your payment receipts, bank statements, and invoices will correctly identify THE LEGAL GAZETTE as the merchant. This is intentional and accurate.
For questions about this arrangement, please review our Platform Relationship & Payment Disclosure Policy.
Alternative Dispute Resolution
We are committed to resolving disputes amicably. Before pursuing legal action:
- Contact us directly through the appropriate email address above
- Attempt resolution through good-faith negotiation with our support team
- If unresolved, we can arrange mediation by a mutually agreed mediator
- Only after these steps should formal legal proceedings or arbitration be considered
This approach typically leads to faster, more cost-effective resolutions for both parties.
Regulatory Compliance
THE LEGAL GAZETTE operates WishinPixels.app in compliance with:
- Information Technology Act, 2000 (India) and related rules
- Consumer Protection Act, 2019 and E-Commerce Rules, 2020
- Payment and Settlement Systems Act, 2007
- Reserve Bank of India (RBI) payment regulations
- Goods and Services Tax (GST) Act, 2017
- General Data Protection Regulation (GDPR) for EEA users
- Other applicable regional and international laws
Business Hours
Our support team operates during standard business hours:
Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST
Sunday & Public Holidays: Closed
Emails received outside business hours will be addressed on the next business day.
Legal Entity Information
Operating Entity: THE LEGAL GAZETTE
Platform/Brand: WishinPixels.app
Website: https://wishinpixels.app
Email: legal@wishinpixels.app